Sedan / SUV – 2 Hours (Transfers) – 12 Hours (Charters)

Sprinter – 72 Hours (Transfers) – 7 Days (Charters)

Classic Car / Minibus / Motor Coach / Stretch Limo – 7 days

Minimum Charter (Hourly) Policy:

Sedan / SUV – 2 Hours (Mon-Thur) – 3 Hours (Fri-Sun)

Sprinters – 4 Hours

Minibus – 5 Hours

Motor Coach / Classic Car / Stretch Limo – 6 Hours

Wait Time:

Wait time begins at the following threshold times and is billed the hourly rate for the vehicle. Waiting time is not retroactive to pick up time.

~ Non Airport / Train / Bus Station pickup (office, house, hotel, etc.) – 15 minutes after pick up time.

~ Train Station – 15 minutes after train has arrived.

~ Domestic Arriving Flight – 30 minutes after flight is at the gate.

~ International Arriving Flight – 45 minutes after flight is at the gate.

~ Private / FBO – Arrivals are billed hourly (i.e. 2 hour minimum for Sedan or SUV, et.al.) Waiting time is billable beginning 15 minutes after actual wheels down for flights which can be tracked, and 15 minutes after scheduled wheels down for flights which cannot be tracked.

~ For all pick ups at airports using Sprinters or larger vehicles, our chauffeur cannot meet you inside the terminal.

Billing:

For all sporting events, concerts, night out, special occasion, sweet 16, quinceanera, bar mitzvah, wedding, funeral, batchlor / bachelorette occasions will be billed as an hour reservation ONLY. No exceptions.

A 50% deposit is required at time of booking on all reservations. The remaining balance is due on the 7th day prior to the event or trip. If the event is booked less than 7 days prior to the date of the event, full payment is required at time of booking.

Changes to reservations are allowed 2 days prior to the departure date and time. Vehicle availability may not be guaranteed due to date or time changes.

Greeter fees when chauffeurs cannot meet passengers will be billed as an additional fee.

FIFA EVENTS 2026: There will be a 50% deposit due at the time of booking. The remaining 50% will be due 14 days prior to the date of the reservation.

CAR SEATS:

All car seats must be in compliance with state laws. Ascend Limousine Services, LLC. can supply car seats or booster seats upon request.

CLEANING:

The hiring party also assumes a $50 – $500 cleaning fee which will be charged if the equipment is left excessively dirty or if there is vomit, bodily fluids, or excessive trash left in the vehicle.

DAMAGES:

The hiring party assumes full financial liability for any exterior or interior components damaged during your trip. Damages will be photographed, documented followed by a professional appraisal to assess any costs to repair said damages and for lost revenue in the event that the damage causes the vehicle to be rendered inoperable. A $10 fee per will be charged per each glass broken.

LOST ITEMS:

Ascend Limousine Services, LLC. will not be held liable for any items left in vehicles or for lost time due to acts of God, breakdowns, road conditions, or any other conditions beyond our control.

MISCELLANEOUS:

Ascend Limousine Services, Inc. reserves the right to lease equipment from other companies to fulfill this agreement.

Deposits are required on all hires. The required amount depends on the type of hire at the time of the booking. All convention shuttles using multiple buses require full payment before initial start date and a credit card will be placed on file for any overages that occur during the event. The total of the quoted price and a detailed itinerary will be due before service begins.

All clients must provide Ascend Limousine Services, LLC. with a valid credit card in order to finalize the reservation. This card on file will serve as an insurance policy for any damages or overages that may occur during the duration of the trip. There will be no refunds on deposits and balances paid.

Any time past the arranged drop off time will be billed in 1/2 hour increments.

OVERAGES & WAIT TIMES:

POINT-TO-POINT TRIPS (NON-AIRPORT):

Overage: There is a 15-minute grace period from scheduled pick-up time. Beyond that, the company will charge a per minute waiting fee for each minute at the amount of the vehicle’s hourly rate divided by 60. If customer is a “no-show,” we will charge the full Fare. If passenger requests a stop off route, customer is subject to additional charges. Overage time is not guaranteed; however, we will make an effort to accommodate a request.

HOURLY / AS DIRECTED TRIPS:

Overage: There is a 15-minute grace period after the scheduled reservation drop off time. After that, the company will charge for the full hour.

AIRPORT TRIPS:

Arrivals: There is a 30 minute grace period from when your plane gates to be in our vehicle. Beyond that, the company will charge a per minute waiting fee. This will be charged regardless of the reason for the delay. You are welcome to off-set your pickup time if you extended delays.

Departures: 15-minute grace period from scheduled pick-up time. Beyond that, the company will charge a per minute waiting fee.

Ascend Limousine Services, LLC. will not be held liable for any lost time due to acts of God, breakdowns, road conditions, or any other conditions beyond our control.

PICK UP / DROP OFF LOCATIONS:

We will only drop and pick up at locations that are safe to do so. If we deem a location not safe to pick up at, we may have to pick up or drop off down the street or area closest to the pick up that is a safe area.

PASSENGER BEHAVIOR:

Poor conduct is unacceptable at any time while inside an Ascend Limousine vehicle. A single verbal (final) warning shall be issued.

Ascend Limousine Services, LLC. will strictly enforce State and Federal Laws and will maintain a zero-tolerance compliance policy that no alcoholic beverages can be consumed or used by any person not of the legal age of 21 years old. All US law enforcement agencies have absolute power to stop any motor vehicle for administrative searches.

The use of alcoholic beverages for anyone under the age of 21 is prohibited and failure to comply with this policy may result in immediate termination of the trip. The chauffeur reserves the right to terminate the service or remove any passenger that is drunk or uncooperative or belligerent or using illegal drugs or conducting any illegal activities in the vehicle. There will be no refund of any monies paid due to this behavior.

If contraband is aboard, even in negligible quantities without the chauffeurs’ knowledge, the vehicle can be seize and forfeited to a local government agency. All law enforcement agencies are aggressively enforcing this policy. Therefore, no person will bring contraband aboard vehicles that are owned or operated by Ascend Limousine Services, LLC.

SEATING CAPACITY:

As per individual vehicle classification listing. No additional passengers will be allowed past the seating capacity limit of the vehicle.

SMOKING:

The use of tobacco products and any illegal drugs, cocaine, marijuana, etc. is strictly prohibited on all Ascend Limousine Services, LLC. vehicles. Violators will be fined $500 per incident and the ride will be terminated. Ascend Limousine Services, LLC. Policy